For any issue, please contact us at [email protected]

0 items - $0.00$

I. ABOUT REFUND/EXCHANGE

We offer a 30-day window for initiating return or refund requests. This period begins from the date the tracking link confirms successful delivery and extends for thirty days.

1. Refund Requirements:

  1. The item should be unused and in its original condition, as received. We suggest recording the unboxing process to expedite support.
  2. The original packaging, including the box, must be intact.
  3. Refunds won’t be processed for items lost due to recent damage, missing components, altered condition, or noticeable signs of wear.
  4. Significant wear and tear, suggesting the product’s intended use is nearing its end, is not eligible for return.
  5. Items with missing or damaged labels are ineligible for return.
  6. Custom-made or custom-ordered products (eg. items with names on, items with color/pattern changed upon Customers’ request) cannot be refunded.
  7. We can’t accept returns or exchanges for reasons like personal preferences, including changes in size after receiving the correct size from your order, material or color dissatisfaction. However, we’re glad to offer you a discount code for future purchases.
  8. We don’t accept refund requests due to package loss if we have provided you with a shipping label confirming package delivery to the address you provided.

Please understand that we cannot accommodate returns or exchanges. Returning packages to our China factory incurs high costs and risks customs-related issues, potentially leading to package destruction.

2. Refund Requirements:

Refund or request for new items will be considered if with unboxing processing recorded, showing items have defects or that we sent wrong type/wrong size based on your order. Please email us informing the issue first.

  1. Contact our support team via email at [email protected]
  2. You can also reach us by phone at +14845691175 during Chicago working hours (9:15 am – 12 am). If the phone call isn’t answered, please send an email with your order number and issue description.
  3. Once you’ve received our confirmation for the refund, follow the instructions provided by our staff.

Thank you for your understanding and cooperation.

3. Fees And Time For Refund

  • Return postage will be provided by customer
  • Refunds (If Accepted ) will be made to your original payment method after 7 business days (excluding holidays or weekends) when you return and we get the product.

4. LATE OR LOST REFUNDS (IF APPLY)

After 7 business days, if you have not received your refund, please double check your bank account first.

1. Contact your credit card company to find out the status of your refund.

2. Then contact your bank and make the transaction to your account. It is not uncommon for recovery to take time.

3. If you have done all of this and have not received a refund, please contact us again for more assistance.

II. FEES FOR RETURNS (IF APPLY)

The customer will pay the cost of shipping the product back to us. Shipping, handling, and other fees are not refundable. We are not accepting cash on delivery. The company would greatly appreciate it if you were able to provide us with the tracking number with your return. Goods must be shipped using a trusted mail service.

For any questions, please contact us at the same email address

Time Support: Mon – Fri: 9:00 a.m.–5:00 p.m.; Sat–Sun: 9:30 a.m.–4:00 p.m., GMT-8

Office Address: 1942 Broadway #314c, Boulder, CO 80302, USA

Email: [email protected]